Frequently Asked Questions

Crime Scene/Biohazard Cleanup

• What qualifications do your biohazard cleanup technicians have?
  Specialized training is crucial for biohazard cleanup. We follow Occupational Safety and Health Administration (OSHA) standards for handling hazardous materials and are certified in OSHA’s Hazardous Waste Operations and Emergency Response Standard (HAZWOPER). Additionally, our technicians are trained in bloodborne pathogens, personal protective equipment (PPE) usage, respiratory protection, and other safety protocols.
• How quickly can you respond to a crime scene cleanup request?
  Our call center is available 24/7 to take calls. In most cases, we can be out to the location within 24 hours. We know it is vital that the cleanup process begins as soon as possible to mitigate health risks and ease the emotional impact on those affected.
• Is Jax Decon compliant with federal and state regulations for biohazard cleanup?
  We are compliant with all Occupational Safety and Health Administration (OSHA), Environmental Protection Agency (EPA), and Department of Transportation (DOT) Regulations.
• What safety measures do you take during crime scene cleanups?
  Jax Decon follows strict protocols designed to handle biohazardous materials, such as blood and bodily fluids, which can pose a risk of infection. Key safety measures include the use of Personal Protective Equipment (PPE), certification in cleanup and disposal operations, and cross-contamination prevention standards.
• Are your crime scene cleanup services confidential?
  The confidentiality of crime scene cleanup services is a cornerstone of our operations, ensuring privacy and respect for those involved, complying with legal requirements, and maintaining the trust and integrity of our business.

Hoarding Cleanout

• How does Jax Decon approach a hoarding cleanout?
  To effectively approach a hoarding cleanout, it’s important to combine sensitivity with practical planning and action. Key steps include understanding and compassion, building trust, assessment and planning, health and safety concerns, organizing and sorting, and finally cleaning and restoration.
• Can you help with item sorting and disposal during a hoarding cleanout?
  Yes, our professionals trained in hoarding cleanouts can assist in categorizing items into distinct groups such as those to keep, donate, recycle, or discard. This process often requires sensitivity and patience, as individuals with hoarding tendencies may find it difficult to make decisions about their possessions.
• What are the costs associated with hoarding cleanup services?
  The cost of hoarding cleanup services varies widely, primarily influenced by the extent of hoarding, the size of the property, and the type of items involved. Severe hoarding situations with a large volume of items, especially those requiring special handling for hazardous materials, lead to higher costs. Additionally, the size of the property is a significant factor, with larger homes necessitating more extensive and thus more expensive cleanups. Give us a call today for a free Estimate.
• How do you ensure privacy and sensitivity during the cleanup process?
  We operate discreetly and communicate empathetically and without judgment. Our trained staff allows the individual control over the cleanup process, respecting their decisions on item disposition. Confidentiality agreements help safeguard personal information, and sensitive handling of items, particularly those of personal or sentimental value, is crucial. Transparency about the cleanup process, flexible scheduling, and post-cleanup support, including mental health resources or organizing services, further demonstrate a commitment to the individual’s dignity and long-term well-being.
• Do you offer follow-up services after the initial cleanout?
  We offer a range of follow-up services to support sustained improvements and prevent re-hoarding. These services may include regular check-ins and maintenance cleanings to help manage clutter, professional organizing assistance to create and maintain organizational systems, and referrals to mental health professionals for ongoing psychological support. Additionally, we can provide education on effective housekeeping practices and, in some cases, connect individuals with community resources or support groups that specialize in addressing hoarding behavior. This holistic approach aims to address both the physical and emotional aspects of hoarding to facilitate long-term change.

Water Damage

• What types of water damage does Jax Decon handle? 
  We are qualified to handle various water damage types, including floods, storms, burst pipes, appliance leaks, and the aftermath of firefighting efforts. We can address water intrusion and related issues like mold growth and contamination, ensuring affected areas are dried, cleaned, and restored to their original condition.
  
• How fast can your team respond to a water damage emergency? 
  Our call center is available 24/7 to take calls. In most cases, we can be out to the location within 24 hours. We know it is vital that the cleanup process begins as soon as possible to mitigate health risks and reduce damage.
• Do you assist with mold prevention and remediation?
• What are the steps involved in your water damage restoration process?
  The water damage restoration process involves an initial emergency contact, followed by an inspection and damage assessment of the property. Next, any standing water is promptly removed using specialized equipment. This is followed by drying and dehumidification to eliminate residual moisture. The affected areas and items are then cleaned and sanitized, including odor removal and disinfection. Finally, the restoration phase includes repairs and renovations to return the property to its pre-damage state. This comprehensive process aims to repair damage and prevent future issues like mold growth and structural deterioration.
  
• Can Jax Decon work directly with insurance companies for billing? 
  We work directly with your insurance company for billing, providing assistance in filing claims, detailed documentation of the damage, and in most cases we can bill the insurance provider directly. This collaboration facilitates coordination with insurance adjusters, ensuring that the restoration work aligns with your policy’s coverage. Our expertise in negotiating with insurance companies can also help ensure you receive a fair settlement, making the process smoother and less stressful for you.
  

Meth Lab Cleanup

• What are the dangers associated with meth lab cleanup?
  Meth lab cleanup is hazardous due to the presence of toxic chemicals used in methamphetamine production, which pose serious health risks upon exposure. These sites are prone to fire or explosion risks because of the volatile nature of the chemicals involved. Residual contamination from these substances can lead to long-term health hazards, and the presence of biohazards like needles increases the risk of infections. Additionally, the corrosive chemicals often cause structural damage to the property and compromise air quality, necessitating specialized training, equipment, and strict safety protocols for safe and effective cleanup.
  
• How does Jax Decon ensure the complete removal of hazardous materials? 
  We conduct a comprehensive assessment to identify all contaminated areas, utilizing specialized equipment and adhering to strict legal and safety protocols, including OSHA guidelines. The cleanup involves multiple steps, including the removal of contaminated materials, thorough cleaning and sanitizing, and possibly replacing structural elements like drywall or flooring. Post-cleanup, air and surface testing are crucial to confirm the removal of all toxic residues, and all hazardous waste should be disposed of in compliance with state and federal regulations.
  
• Are your technicians trained specifically for meth lab decontamination? 
  We are adept at handling hazardous materials, understanding the nature and risks of the toxic chemicals found in meth labs. We are trained in the use of Personal Protective Equipment (PPE) to protect against chemical exposure.  Our knowledge of federal and state regulations is essential to ensure compliance with laws governing hazardous waste handling and disposal.  Detailed instruction in specific decontamination procedures are tailored to meth lab environments, ensuring we can safely and effectively cleanse the area of all contaminants. Additionally, an understanding of health and safety protocols related to the risks of meth lab contaminants is vital for both the safety of the technicians and the future occupants of the decontaminated space.
  
• What happens to the contaminated materials after removal?
  After their removal from a meth lab, contaminated materials are carefully handled following strict safety and legal protocols. They are segregated, securely packaged, and transported by certified haulers to a licensed hazardous waste disposal facility. The disposal methods, which include incineration, chemical treatment, or secure landfill placement, depend on the material type and contamination level. Throughout this process, detailed documentation and tracking are maintained for regulatory compliance, and environmental protection measures are rigorously applied to ensure these hazardous materials do not pose a risk to public health or the environment.
  
• How long does a typical meth lab cleanup take?
  The duration can vary widely based on several factors, such as the size of the lab, the level of contamination, and the specific challenges of the site. Generally, a cleanup can take anywhere from a few days to several weeks. Smaller labs with less contamination might be cleaned relatively quickly, while larger sites with extensive chemical contamination require more time for thorough decontamination and safety checks. 

General Questions

• What areas does Jax Decon serve? 
  We provide service to the wider Jacksonville, Florida area ranging from the beach to in town.
• How can I schedule a service with Jax Decon?
  Click here to Request an Estimate or call us at 904.906.6094 or 800.604.0229